Ministry of Commerce, Planning and Infrastructure

Complaints

FOI Appeals

Please visit our Freedom Of Information section for information on complaints concerning an FOI Request

The Ministry of CP&I strives to satisfy the needs of its customers. But we realise that there are apt to be unsatisfied clients from time to time. To remedy the situation as expeditiously and effectively as possible we recommend the following:

Our policy for handling complaints is set out below.

What do we mean by a complaint?

We define a complaint as "an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the Portfolio or its staff affecting a member or members of the public".

How do I make a complaint?

Please read our policy regarding making a complaint.

Last Updated 2018-05-08