You can make a complaint:
- In person at the The Ministry of Commerce, Planning & Infrastructure (5th Floor, Government Administration Building)
- By telephone (345) 949-7900 ext. 2412 or (345) 244-2412
- In writing to:
- Mr. Alan Jones
- Chief Officer
- The Ministry of Commerce, Planning & Infrastructure
- Government Administration Building
- 133 Elgin Ave
- Grand Cayman KY1-9000
- CAYMAN ISLANDS
- By email: concerns.plahi@gov.ky
When making a complaint, try to give us as much detail as possible, for example:
- What service, policy, person or aspect of the Ministry or its Departments you are complaining about.
- If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
- Any expectations you may have had of the Ministry’s services, as a result of information we provided or what staff of the Ministry may have said.
- Your name, address and contact details so that we can respond to your complaint.
- Anything else which you think would help to make your point and help us to investigate your concerns.
- Your query will be responded to within 30 days.